Knowledge Base
ASOne is Saying No License Available
This typically happens when a new subscription is chosen, but the licenses were not assigned to the users. To assign a license to the ASOne subscription Open the Billing Account Details page by clicking on the gear icon next to your credit balance. ...
My Recording Session Went to My AS Account and Not the Agencie's
A single ASOne user can be assigned multiple licenses to ASOne subscriptions. You may have your own subscription and license, and an agency may also have assigned one of their license from their ASOne subscription to you. You must take care to ensure ...
Why Am I Getting Double Text in My Transcript
If you see the exact text repeated in the transcript while recording a hybrid session in ASOne, please follow these troubleshooting options. Is your microphone unmuted? When using a separate USB microphone and USB speaker in a Hybrid recording ...
Text Stopped Dropping in the Transcript
If you have been successfully recording your session in ASOne and the text has either stopped dropping into the transcript or has fallen far behind, there are a few things you can check. Start Confidence Monitoring Before you start to troubleshoot ...
I Am Not Getting the Upload Option
If you are not getting the upload option for your ASOne recording session, the session may have failed to "finish" . This step properly closes out and prepares the recording files for upload. You can try and "Finish" the session again. From the ASOne ...
ASOne is not Connecting to Zoom
If you are experiencing problems connecting to the Zoom meeting with ASOne, try these simple troubleshooting options: Did you join the Zoom meeting before setting up your ASOne Zoom recording? Zoom must be opened before connecting an ASOne Zoom ...
Mixer Recommendation When the Internet Connection is Limited
We know that internet connections when reporting in-person proceedings can be challenging and unpredictable. We suggest the following setup so that you can still use your preferred microphone mixer taking full advantage of the placement of multiple ...
Zoom Recording Requirements
AutoScriptOne has a unique and powerful Zoom recording option delivering precise speaker labeling and unmatched transcription in a real-time recording platform. Zoom Requirements To use the Zoom recording option there is a set of criteria that must ...
How to Cancel your AutoScriptOne Subscription
How to Cancel your AutoScriptOne Subscription Whether you are still in your trial period of an AutoScriptOne subscription, in the paid period of your subscription, or you simply want to temporarily pause your subscription, control of this is at your ...
How to Subscribe to AutoScriptOne
AutoScriptOne is our powerful and easy-to-learn real-time reporting platform. Signing up for your 14-day free trial is easy to do. Just follow these simple steps: Log into your AutoScript account and open your billing account details page by clicking ...
ASOne and Zoom Account Setup Requirements
General Directions To initiate a Zoom-connected recording session in AutoScriptOne: 1. Join the Zoom meeting and claim host. 2. Copy the invite link from within the Zoom meeting. NOTE: The link must include the password, which is the part highlighted ...