Knowledge Base
Can I Choose when I Want to Apply the Enhanced Option to My Transcript
If you are on the Growth or the Pro subscription to AutoScriptOne, you can switch from applying the enhanced feature to every transcript, to a setting that will allow you to choose when you want to take advantage this extra step. Go to your Billing ...
What are the Differences in the ASOne Subscriptions
As of the writing of this article, there are five subscriptions offered for AutoScriptOne. This may help explain the differences. Flex Plan Best for reporters who only require high-quality audio recording and their annotations. Live speech to text ...
What Files are Available for Download from an ASOne Flex Recording Session
If you have subscribed to AutoScriptOne Flex for your recording and annotating needs, the files generated will be available from your autoscript.ai account after you have completed a recording session, finalized the recording, and uploaded your ...
Error on upload - Invalid State
If you are receiving an error message when uploading your recording session, this may be becuase the file is already uploaded. The error will read "Operation "checkig remote status" has failed. Reason:Remote recording session is in invalid state ...
Is Shared Playback Audio in a Zoom Meeting Included in my ASOne Zoom Recording
The short answer to this question is, no. Unfortunately Zoom handles audio that is being played to a Zoom meeting using the "Share Audio" feature in Zoom differently than the audio from everyone's connection. Consequently, this audio will not be ...
ASOne is not recording one of the Zoom participants
Are you recording a Zoom session in ASOne and you notice that one of the participants is not being recorded or included in the transcript? This is most likely a result of that participant joining their audio to the Zoom meeting via phone and not ...
My Balila USB Conference Phone is not Recognized
If you are using the Balila USB conference phone for a remote proceeding with AutoScriptOne you must have at least one of the lapel mics turned on for your mic. Although the base unit looks like it should have a built-in microphone, it does not. In ...
ASOne Minimum System Requirements
Let's not get left hanging with a computer that doesn't meet the minimum requirements for your AutoScriptOne recording platform. These are just the minimum requirements for successful recording. UPDATED 21 JULY 2025 Minimum System Requirements for ...
Spinning Circle when using Zoom to Record
Are you getting the perpetual spinning circle when attempting to use the ASOne Zoom recording option? Your Zoom bot has successfully joined the Zoom meeting, but ASOne seems to be stuck after that? Let's check two things. First, is your mic muted? ...
ASOne is Saying No License Available
This typically happens when a new subscription is chosen, but the licenses were not assigned to the users. To assign a license to the ASOne subscription Open the Billing Account Details page by clicking on the gear icon next to your credit balance. ...
My Recording Session Went to My AS Account and Not the Agency's
A single ASOne user can be assigned multiple licenses to ASOne subscriptions. You may have your own subscription and license, and an agency may also have assigned one of their license from their ASOne subscription to you. You must take care to ensure ...
Why Am I Getting Double Text in My Transcript
If you see the exact text repeated in the transcript while recording a hybrid session in ASOne, please follow these troubleshooting options. Is your microphone unmuted? When using a separate USB microphone and USB speaker in a Hybrid recording ...
Text Stopped Dropping in the Transcript
If you have been successfully recording your session in ASOne and the text has either stopped dropping into the transcript or has fallen far behind, there are a few things you can check. Start Confidence Monitoring Before you start to troubleshoot ...
I Am Not Getting the Upload Option
If you are not getting the upload option for your ASOne recording session, the session may have failed to "finish" . This step properly closes out and prepares the recording files for upload. You can try and "Finish" the session again. From the ASOne ...
ASOne is not Connecting to Zoom
If you are experiencing problems connecting to the Zoom meeting with ASOne, try these simple troubleshooting options: Did you join the Zoom meeting before setting up your ASOne Zoom recording? Zoom must be opened before connecting an ASOne Zoom ...
Mixer Recommendation When the Internet Connection is Limited
We know that internet connections when reporting in-person proceedings can be challenging and unpredictable. We suggest the following setup so that you can still use your preferred microphone mixer taking full advantage of the placement of multiple ...
Zoom Recording Requirements
AutoScriptOne has a unique and powerful Zoom recording option delivering precise speaker labeling and unmatched transcription in a real-time recording platform. Zoom Requirements To use the Zoom recording option there is a set of criteria that must ...
How to Cancel your AutoScriptOne Subscription
How to Cancel your AutoScriptOne Subscription Whether you are still in your trial period of an AutoScriptOne subscription, in the paid period of your subscription, or you simply want to temporarily pause your subscription, control of this is at your ...
How to Subscribe to AutoScriptOne
Create Your Subscription AutoScriptOne is our powerful and easy-to-learn real-time reporting platform. Signing up for your 14-day free trial is easy to do. Just follow these simple steps: Log into your AutoScript account and open your billing account ...
ASOne and Zoom Account Setup Requirements
General Directions To initiate a Zoom-connected recording session in AutoScriptOne: 1. Join the Zoom meeting and claim the host. 2. Copy the invite link from within the Zoom meeting. NOTE: The link must include the password, which is the part ...