Spinning Circle when using Zoom to Record

Spinning Circle when using Zoom to Record

Are you getting the perpetual spinning circle when attempting to use the ASOne Zoom recording option?  Your Zoom bot has successfully joined the Zoom meeting, but ASOne seems to be stuck after that?

It could be that Zoom cloud recording was set to automatically record the Zoom meeting to the cloud by the provider of the meeting link and you paused that recording. 

The Zoom recording cannot be in a paused state while ASOne is attempting to connect and record using the AutoScript Zoom bot.  The solution is to un-pause the Zoom cloud recording, allow ASOne to connect to the meeting and start recording, pause the ASOne recording and then pause the Zoom cloud recording.  
    • Related Articles

    • Zoom Recording Requirements

      AutoScriptOne has a unique and powerful Zoom recording option delivering precise speaker labeling and unmatched transcription in a real-time recording platform. Zoom Requirements To use the Zoom recording option there is a set of criteria that must ...
    • ASOne is not Connecting to Zoom

      If you are experiencing problems connecting to the Zoom meeting with ASOne, try these simple troubleshooting options: Did you join the Zoom meeting before setting up your ASOne Zoom recording? Zoom must be opened before connecting an ASOne Zoom ...
    • ASOne and Zoom Account Setup Requirements

      General Directions To initiate a Zoom-connected recording session in AutoScriptOne: 1. Join the Zoom meeting and claim host. 2. Copy the invite link from within the Zoom meeting. NOTE: The link must include the password, which is the part highlighted ...
    • My Recording Session Went to My AS Account and Not the Agencie's

      A single ASOne user can be assigned multiple licenses to ASOne subscriptions. You may have your own subscription and license, and an agency may also have assigned one of their license from their ASOne subscription to you. You must take care to ensure ...
    • Why Am I Getting Double Text in My Transcript

      If you see the exact text repeated in the transcript while recording a hybrid session in ASOne, please follow these troubleshooting options. Is your microphone unmuted? When using a separate USB microphone and USB speaker in a Hybrid recording ...