ASOne is not Connecting to Zoom

ASOne is not Connecting to Zoom

If you are experiencing problems connecting to the Zoom meeting with ASOne, try these simple troubleshooting options:
  1. Did you join the Zoom meeting before setting up your ASOne Zoom recording?
    1. Zoom must be opened before connecting an ASOne Zoom recording session.
  2. Is the password embedded in your Zoom link?
    1. The password must be embedded in the Zoom link.  It will look something like this:  https://voicescript-ai.zoom.us/j/85880747743?pwd=bpmMPeQPPYH2MaDjqJxXvCZDvxnjfa.1
  3. Are you the host of the Zoom meeting?
    1. You must be the host of the Zoom meeting to grant ASOne permission to record. 
    2. If there is a videographer present in the Zoom meeting, chances are that they are the host.  You can ask them to grant permission to ASOne for recording when the pop-up window appears.  
If none of the above helped to resolve your issue, please reach out to our support team for assistance, or revert to a Hybrid recording option.  

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