ASOne is not Connecting to Zoom

ASOne is not Connecting to Zoom

If you are experiencing problems connecting to the Zoom meeting with ASOne, try these simple troubleshooting options:
  1. Did you join the Zoom meeting before setting up your ASOne Zoom recording?
    1. Zoom must be opened before connecting an ASOne Zoom recording session.
  2. Is the password embedded in your Zoom link?
    1. The password must be embedded in the Zoom link.  It will look something like this:  https://voicescript-ai.zoom.us/j/85880747743?pwd=bpmMPeQPPYH2MaDjqJxXvCZDvxnjfa.1
  3. Are you the host of the Zoom meeting?
    1. You must be the host of the Zoom meeting to grant ASOne permission to record. 
    2. If there is a videographer present in the Zoom meeting, chances are that they are the host.  You can ask them to grant permission to ASOne for recording when the pop-up window appears.  

If you are in compliance with all of the above, perhaps the issue is that ASOne has connected to the Zoom meeting, but you are just getting the spinning blue arrow.  If that is the case, try one of these:
  1. First, is your mic muted?  Please try unmuting your microphone.  The Zoom bot has to detect at least one person on the meeting and if your mic is muted, you are not being detected.  
  2. The second cause could be that Zoom cloud recording was set to automatically record the Zoom meeting to the cloud by the provider of the meeting link and you paused that recording. 
The Zoom recording cannot be in a paused state while ASOne is attempting to connect and record using the AutoScript Zoom bot.  The solution is to un-pause the Zoom cloud recording, allow ASOne to connect to the meeting and start recording, pause the ASOne recording and then pause the Zoom cloud recording.  

If none of the above helped to resolve your issue, please reach out to our support team for assistance, or revert to a Hybrid recording option.  

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