ASOne is not Connecting to Zoom

ASOne is not Connecting to Zoom

If you are experiencing problems connecting to the Zoom meeting with ASOne, try these simple troubleshooting options:
  1. Did you join the Zoom meeting before setting up your ASOne Zoom recording?
    1. Zoom must be opened before connecting an ASOne Zoom recording session.
  2. Is the password embedded in your Zoom link?
    1. The password must be embedded in the Zoom link.  It will look something like this:  https://voicescript-ai.zoom.us/j/85880747743?pwd=bpmMPeQPPYH2MaDjqJxXvCZDvxnjfa.1
    2. The best way to get the meeting link to ensure accuracy and correct format is to get it from inside the meeting. Click on the arrow on "Participants" and click "Copy invite link".

  3. Are you the host of the Zoom meeting?
    1. You must be the host of the Zoom meeting to grant ASOne permission to record. 
    2. If there is a videographer present in the Zoom meeting, chances are that they are the host.  You can ask them to grant permission to ASOne for recording when the pop-up window appears.
  4. You mic must NOT be muted until after you start getting text in the ASOne session.  The Zoom bot has to detect at least one person on the meeting and if your mic is muted, you are not being detected.  
  5. If the Zoom meeting was automatically set to record the meeting to the cloud, you must NOT pause the Zoom recording until after you get text in the ASOne session. Allow ASOne to connect to the meeting and start recording, pause the ASOne recording and then pause the Zoom cloud recording.  
  6. It can take 2-3 attempts to connect. If the first try doesn't work within 20-30 seconds, close the session and try again.
If none of the above helped to resolve your issue, please reach out to our support team for assistance, or revert to a Hybrid recording option.