ASOne is Saying No License Available

ASOne is Saying No License Available

This typically happens when a new subscription is chosen, but the licenses were not assigned to the users.  

To assign a license to the ASOne subscription

Open the Billing Account Details page by clicking on the gear icon next to your credit balance.          

Click on the "AutoScriptOne" card.

Click on the "plus sign" next to a listed license to assign a user.  

Select a user from your list and click on "Add User". 

If you require further assistance this, please reach out to the VoiceScript support team and open a ticket.  

    • Related Articles

    • My Recording Session Went to My AS Account and Not the Agency's

      A single ASOne user can be assigned multiple licenses to ASOne subscriptions. You may have your own subscription and license, and an agency may also have assigned one of their license from their ASOne subscription to you. You must take care to ensure ...
    • ASOne Transcript Production Quick Guide

      ASOne Transcript Production Quick Guide After completing a recording session in ASOne and successfully uploading your session to your AutoScript Web account, you will need to access the transcript for editing into a final version. Your next steps ...
    • How to Subscribe to AutoScriptOne

      AutoScriptOne is our powerful and easy-to-learn real-time reporting platform. Signing up for your 14-day free trial is easy to do. Just follow these simple steps: Log into your AutoScript account and open your billing account details page by clicking ...
    • ASOne is not Connecting to Zoom

      If you are experiencing problems connecting to the Zoom meeting with ASOne, try these simple troubleshooting options: Did you join the Zoom meeting before setting up your ASOne Zoom recording? Zoom must be opened before connecting an ASOne Zoom ...
    • Why Am I Getting Double Text in My Transcript

      If you see the exact text repeated in the transcript while recording a hybrid session in ASOne, please follow these troubleshooting options. Is your microphone unmuted? When using a separate USB microphone and USB speaker in a Hybrid recording ...