If you are using the Balila USB conference phone for a remote proceeding with AutoScriptOne you must have at least one of the lapel mics turned on for your mic.  Although the base unit looks like it should have a built-in microphone, it does not.  In order for the device to work properly you must use one of the supplied lapel microphones.  

Here's a tip - clip the lapel mic to a small tripod.