Knowledge Base
Microsoft Word Settings You Should Turn Off
Much of our industry relies on plain text versions of transcripts which are fed into final production software to produce a pretty PDF version of the transcript. A crucial part of that step is that the text files must not contain any non-ASCII ...
Blank Screen When Opening AutoScript Desktop
PROBLEM: You open AutoScript Desktop (ASD) and you only see a window with a title bar and a big blank screen, like the following. SOLUTION: Right-click on the blank space on the screen, and click "Refresh". If you have any questions or comments ...
Use the Regular Expression Option to Find Non-ASCII Characters
If you're exporting your transcript to ASCII for use in final production software, you'll need to ensure there are no special characters in the transcript. Any non-ASCII characters will display as a character code in ASCII files if you include them. ...
System Requirements
UPDATED 17 APRIL 2024 Minimum System Requirements for AutoScript Products: CPU: Intel Core i5 or AMD equivalent, 2.5 GHz or faster RAM: 8 GB (16 GB recommended) Storage: 256 GB SSD Internet Connection: 10 Mbps upload speed (faster preferred) ...
Use the Regular Expression Option to Find Special Characters
Power users of Microsoft Word will be familiar with the advanced Find options, commonly referred to as "caret codes" because they are composed of the caret symbol followed by a letter. For example, the caret code "^t" can be used to find a tab. ...
How to Find Number Words in Your Transcript
The Problem You are proofreading a transcript in AutoScript Desktop (ASD). You need to find all of the places where a number was spelled out to make sure the transcript adheres to your agency's style guidelines. The transcript is over 100 pages long ...
The App You're Trying to Install Isn't a Microsoft-Verified App
Problem: You're trying to install AutoScript Desktop. When you try to run the setup.exe file, you receive this warning. Solution: Your Windows is running in S Mode. This is a mode that only allows installation of apps from the Microsoft store. You ...
I Receive a JSON Error When I Try to Open AutoScript Desktop
Problem: When I try to open AutoScript Desktop (ASD) I receive an error like, "the input does not contain any JSON tokens. expected the input to start with a valid JSON token, when isFinalBlock is true. Path: $ | LineNumber: 0 | BytePositionInLine: ...
Installing AutoScript Desktop - Setup.exe Isn't Normally Downloaded
Problem: When trying to download and install AutoScript Desktop, you see a message like, "setup.exe isn't normally downloaded." Solution: This is a message from Windows Defender. We recommend that you use Chrome to open the autoscript.ai website and ...
Help! My text is inserting in the Calibri font!
PROBLEM: You've just inserted a speaker, by-line, or some other text, and it's all or partly in Calibri font even though your template and layout are set for another font. SOLUTION: The most likely cause for this issue starts with your template Word ...
Norton Antivirus Prevents Opening AutoScript Desktop
PROBLEM: User has an issue where Norton antivirus prevents opening AutoScript Desktop. SOLUTION: User may need to create an exception for the program in Norton. Information on that feature can be found here: ...
My Hotkeys Don't Work!!! - Are You Using FTR?
You know the story. You've just started processing a job and you hit [Ctrl]+[5] to do a Q&A, but the hotkey does nothing. Oh no!!! Before you panic, let me ask, are you using For the Record (FTR) right now? If you are, and if FTR is open at this ...
Installer will not open/install
1. Right-click the installer and select Properties. 2. On the General tab, select the Unblock box to check it, and select apply. 3. Run the installer again.
AutoScript to Eclipse or Case Catalyst
Your ASR job has been created in AutoScript Web and is ready for editing. But how do you get it into your favorite CAT software for editing? If you haven't already, download and install the AutoScript Desktop (ASD) application using the button at the ...