Antivirus and security software is regularly updated to protect your computer from new security threats. Occasionally, an antivirus update may change how applications are allowed to access the internet, communicate with online services, or store local files.
If you suddenly cannot log in to an AutoScript product after an antivirus or security software update, the security software may be blocking or interfering with the application—even if the application worked normally before the update.
This can affect AutoScript, AutoScriptOne, and AutoScript Desktop that communicate with AutoScript online services.
You may experience one or more of the following:
Antivirus and endpoint security products can monitor applications and their network activity. A security update can change the software's rules or classification of an application.
For example, your antivirus software may:
Windows Security, for example, includes firewall controls that can prevent applications from communicating properly. Microsoft recommends allowing a trusted application through the firewall rather than disabling the firewall entirely.
Windows Security also includes ransomware protection and Controlled Folder Access, which can prevent applications from accessing or changing files in protected folders.
If AutoScript stopped working unexpectedly, determine whether your antivirus, endpoint security, or firewall software was recently updated.
Check the security software's:
If you are using a computer managed by your employer, your IT department may need to check these settings.
After an antivirus or security software update, restart your computer before attempting to log in again.
This ensures that any updated security components and AutoScript processes are fully restarted.
Look for a notification or alert from your antivirus/security software indicating that an AutoScript application or process was blocked.
If the security software identifies an AutoScript application as blocked or suspicious, do not simply disable your antivirus protection.
Instead, contact your IT administrator or antivirus provider to verify that the AutoScript application is safe and add the application to the appropriate trusted/allowed list if necessary.
Microsoft specifically cautions that security exclusions reduce protection and should only be used when you are confident the application or file is trusted.
If you use Windows Security, check whether the AutoScript application is being blocked by the firewall.
Go to:
Windows Security → Firewall & network protection → Allow an app through firewall
If AutoScript is being blocked, your IT administrator may need to allow the application through the firewall.
Do not turn off the Windows Firewall as a troubleshooting solution. Microsoft recommends allowing a trusted application through the firewall rather than disabling firewall protection.
If Windows Security's Controlled Folder Access is enabled, it may prevent an application from accessing or modifying files in protected folders.
Go to:
Windows Security → Virus & threat protection → Manage ransomware protection → Allow an app through Controlled folder access
If an AutoScript application appears in the blocked-app history, your IT administrator can verify the application and add it as an allowed application if appropriate. Microsoft provides this capability specifically for trusted applications that are blocked by Controlled Folder Access.
If your computer is managed by your company, you may not have permission to change firewall or antivirus settings. In that situation, contact your IT department.
Tell them:
"AutoScript stopped allowing me to log in after a recent antivirus/security update. Please check whether the AutoScript application is being blocked by antivirus, firewall, web filtering, or endpoint security policies."
Provide the following information if possible:
Do not permanently disable antivirus, firewall, or endpoint protection to resolve an AutoScript login problem.
Security software is an important part of protecting your computer and data. If a security product is interfering with AutoScript, the preferred solution is to identify the specific application or communication being blocked and create an appropriate trusted/allowed rule with the assistance of your IT or security administrator.
If your antivirus/security software is not blocking AutoScript and you are still unable to log in, contact AutoScript Support.
When contacting Support, include:
This information will help determine whether the issue is related to the AutoScript application, your computer, or a security/network restriction.