What's New?
We are excited to announce many quality of life improvements to the AutoScript platform.
- In-App notifications and Watch Job function to monitor updates on jobs you select to watch from the job details page. NOTE: You must turn on email notifications from notification settings. You can access this by clicking the bell icon in the upper right corner of AutoScript Web
Recent Articles
ASOne is Saying No License Available
This typically happens when a new subscription is chosen, but the licenses were not assigned to the users. To assign a license to the ASOne subscription Open the Billing Account Details page by clicking on the gear icon next to your credit balance. ...My Recording Session Went to My AS Account and Not the Agencie's
A single ASOne user can be assigned multiple licenses to ASOne subscriptions. You may have your own subscription and license, and an agency may also have assigned one of their license from their ASOne subscription to you. You must take care to ensure ...Why Am I Getting Double Text in My Transcript
If you see the exact text repeated in the transcript while recording a hybrid session in ASOne, please follow these troubleshooting options. Is your microphone unmuted? When using a separate USB microphone and USB speaker in a Hybrid recording ...Text Stopped Dropping in the Transcript
If you have been successfully recording your session in ASOne and the text has either stopped dropping into the transcript or has fallen far behind, there are a few things you can check. Start Confidence Monitoring Before you start to troubleshoot ...I Am Not Getting the Upload Option
If you are not getting the upload option for your ASOne recording session, the session may have failed to "finish" . This step properly closes out and prepares the recording files for upload. You can try and "Finish" the session again. From the ASOne ...